Privacy Statement
How this policy applies
This Privacy Policy explains how personal data is collected and used when you visit the website, create an account, place an order, contact customer support or use other online pharmacy services.
It applies to information provided directly by you and information collected automatically when you use the website. External services used for payments or other functions may process information under their own privacy practices.
Information we use
Depending on how you use the website, we may process the following categories of personal data:
- Name, email address and other contact details.
- Delivery address and order details, including the products ordered and delivery instructions.
- Prescription or health-related information that you choose to provide where it is needed to fulfil an order or respond to your request.
- Account details, customer service messages, reviews and other information you send to us.
- Device, browser, IP address, website activity and cookie-related information.
- Payment transaction information, such as payment status and transaction references.
- Your communication preferences and consent choices.
We use this information to process orders, arrange delivery, provide support, maintain website security, improve the service and send messages that you have requested or agreed to receive.
Cookies and browser choices
The website may use essential cookies to support basic functions, remember preferences and help keep the service secure. With your permission where required, analytics cookies or similar technologies may be used to understand how visitors use the website and to improve its performance.
You can control cookies through your browser settings. Most browsers allow you to view, block or delete cookies and to receive a warning before a cookie is saved. Blocking some cookies may affect website features or the checkout experience.
Order emails and optional messages
We may send emails that are necessary for an order or service, such as order confirmations, payment updates, delivery information, account security messages and responses to your enquiries. These messages are part of providing the service and may continue while an order or support request is active.
Optional messages may include offers, product updates, surveys or other promotional communications. You can stop these messages at any time by using the unsubscribe instructions in the message or by contacting us through the Contact page. Stopping optional messages will not prevent essential order or service emails.
Payment processing
Payments are handled by the payment provider available at checkout. The payment provider processes the payment details and sends us the information needed to confirm the transaction and complete the order.
Payment processing is subject to the provider's own terms and privacy practices. We use payment status and transaction references for order fulfilment, customer support and transaction records.
Keeping and deleting information
We keep personal data only for as long as it is needed for the purposes described in this policy, including completing orders, providing support, protecting the service and maintaining necessary business records.
When information is no longer needed, it is securely deleted or anonymised. If you ask us to delete your data, we will review the request and remove information where possible. Some information may need to be kept for a limited period to complete a transaction, resolve a dispute, prevent misuse or maintain required records.
Adults only
The service is intended for people aged 18 or older. We do not knowingly invite children under 18 to place orders or provide personal data. If you believe that a person under 18 has provided personal data, please contact us through the Contact page so that we can review the information.
Your choices and how to contact us
You may ask us to:
- Provide access to the personal data we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete personal data where there is no continuing need to keep it.
- Consider an objection to certain uses of your personal data.
- Withdraw consent where we rely on your consent, including consent for optional messages.
To make a request or ask a question about this Privacy Policy, contact us through the Contact page. We may ask for information to confirm your identity before responding. Withdrawing consent does not affect processing that took place before consent was withdrawn.