Terms of Use
Using this website
This website provides general information about health products and allows customers to request and purchase products where available. Product descriptions, prices and availability are provided for general guidance and may change before an order is confirmed.
Using the website or placing an order means that you agree to these terms. If you do not agree, please do not use the website or place an order.
Health information and prescriptions
Information on this website does not replace advice from a doctor or pharmacist. You should follow the instructions of your doctor and the package leaflet supplied with the product.
Prescription-only medicines are supplied only where a valid prescription is provided and any required checks are completed. We may refuse or cancel an order if a prescription is missing, invalid, incomplete or does not support the requested medicine. Do not start, stop or change treatment without professional medical advice.
Placing and paying for an order
You must provide complete and accurate information when placing an order. An order is not final until it has been confirmed. We may decline an order or correct an obvious error in a product description, price or availability.
Payment methods and any applicable charges are shown at checkout. You confirm that you are authorised to use the selected payment method. If an order cannot be supplied after payment, the relevant amount will be refunded in accordance with applicable law or as stated at checkout.
Receiving your order
Orders are sent to the delivery details provided at checkout. The expected delivery timing and any delivery charges are shown at checkout. You should ensure that someone authorised to receive the order is available where this is required for safe delivery or prescription checks.
Delivery may be delayed by product availability, prescription checks, incorrect details, severe weather, traffic, operational issues or other events outside our reasonable control. If we cannot deliver within the stated timing, we will provide the available options in accordance with applicable law or as stated at checkout.
If the parcel is not right
Please check the parcel when it arrives. If it is damaged, incomplete or contains the wrong product, keep the packaging and contact us as soon as reasonably possible with the order details and a description of the issue.
- Do not use a product that appears damaged, opened, contaminated or incorrectly supplied.
- Keep any damaged products and packaging available for assessment unless a safe disposal instruction is provided.
- We may request photographs or other information to investigate the issue.
Where an issue is confirmed, we may arrange a replacement, collection or refund, subject to product availability and applicable law.
Changing an order and repayment
You may request cancellation or a return where this is available within the period set by applicable law or as stated at checkout. Some products may not be returnable where health, safety, storage or prescription requirements prevent resale, unless applicable law requires otherwise.
Any approved refund will normally be made using the original payment method. Refunds will be processed within the period set by applicable law or as stated at checkout. This does not affect any rights that cannot be excluded under applicable law.
Your duties as a customer
- Provide accurate, complete and current contact, delivery and prescription details.
- Use products only for personal use and follow the product instructions and professional advice. Do not resell or misuse products.
- Store products as directed and keep them away from children and anyone for whom they are not intended.
- Keep passwords, order references, payment information and other order details safe, and tell us promptly if you believe they have been misused.
What we can be responsible for
We take reasonable care to provide accurate information and to process orders as described. We do not guarantee that the website will always be available, error-free or suitable for every purpose, or that every product will remain available.
To the extent permitted by applicable law, we are not responsible for losses caused by inaccurate information supplied by the customer, misuse or improper storage of a product after delivery, unauthorised access caused by failure to keep order details safe, or events outside our reasonable control. We are not responsible for indirect or consequential loss. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, or affects your rights under applicable law.