Questions and Answers

Choose the required product and quantity, add them to your basket, and enter your delivery details at checkout. Review the order information carefully before confirming your purchase.

Available payment options are shown securely during checkout and may include major debit or credit cards. Follow the payment provider’s verification steps and never share your card PIN or one-time security code with anyone.

Priority shipping is from 7 business days, while regular shipping is from 10 business days, depending on the destination and order processing. Tracking details are shared when the parcel is dispatched, where tracking is available.

Check the tracking information first and follow any instructions from the delivery provider after a missed delivery. If the address is incorrect or the parcel appears delayed, contact the support team through the Contact page as soon as possible.

Orders are prepared in plain outer packaging without unnecessary product details displayed on the parcel. Order information and personal details are handled confidentially for delivery and customer support purposes.

Check the packaging, seal, expiry date and product information when your order arrives, and do not use an item that appears damaged or altered. Store each medicine according to the package leaflet, keeping it away from children and unsuitable heat, light or moisture.

Follow your doctor’s instructions and the package leaflet for the dose, timing, duration and storage of your medicine. Ask a doctor or pharmacist about the correct dose, possible side effects and interactions with other medicines or supplements.

Some medicines require a valid prescription, and any applicable prescription must be supplied before dispensing. For questions about suitability, dosage, medical conditions, pregnancy or interactions, speak with your doctor or pharmacist.

Contact the support team through the Contact page as quickly as possible with your order details and the requested change. A change or cancellation may not be possible once the order has been prepared or dispatched.

If the parcel or product is damaged, keep the packaging, take clear photographs and contact the support team through the Contact page before using the item. Return eligibility and refund arrangements depend on the product condition, order details and applicable requirements.

Personal information is used to process orders, arrange delivery, provide support and meet applicable obligations, with access limited to relevant purposes. Read the Privacy Policy for more information about how personal data is handled and about your available privacy choices.